Terms and Conditions

Our goals

We aim for every swim to be a pleasure, not a chore. We are not about swimming the longest distance in the shortest time. We are not about ticking boxes. We are there to soak up the experience of some very special places and moments and some extraordinary water and swim courses. We want everyone to enjoy their swims. We are not here to satisfy obsessives who just want longer, faster, farther. We are inclusive, not elitist. We want everyone to enjoy their swims, no matter their ability. If they set new, personal benchmarks along the way, then that's good.

All this is why we build other activities into our oceanswimsfaris. The places we take you are rich in culture, history, cuisine, and character. We want you to sample as much of that as possible. Swimming is the catalyst for our presence, but there's much more to these places than that.

To join us to swim, you need to be able to swim 1km freestyle without stopping. You don't need to be fast and you don't need to be a world-beater. You might not be a swimmer yourself; you might be accompanying a swimmer. There still will be opportunities for you to swim in some locations. But if we're swimming as a group, we cannot afford to be stretched out or held back so as to compromise the safety of the group overall.

If you join us on an oceanswimsafari, you agree to follow the directions of our oceanswimsafari leaders.

Deposits

A non-refundable deposit of 25 per cent of the package price per person must be lodged, and a Booking form submitted, before any booking is confirmed. Please see below for bank details for funds transfers. In the case of bookings made within the three months period, full payment is due within 72 hours of booking.

We require one booking form per room. We will issue one invoice per room, irrespective of whether it's double, single, twin share, etc.

Advance deposits

If you would like to secure your place for a future oceanswimsafari before we have released package and pricing details, you may lodge a deposit with us with the option to accept or reject once details become known. Once we notify you of the details and pricing, you will have seven days to accept or decline the package. If you decide within this seven-day period to decline the package, your deposit is fully refundable. If you decide to proceed, the Advance Deposit comes off your invoice price. This is an excellent way of securing your place in advance of the release of the package, while leaving you the option of declining with full refund if the package when released does not suit you. The Advance Deposit is $A500 per person.

If you do not decline the offer within the seven-day period, you will be deemed to have accepted the package and the advance deposit will become non-refundable.

Payments and Refunds

Invoices are issued per room. If groups share a room, one person must be the contact and responsible for payment. Invoices will not be split amongst groups.

Final payments are due three months prior to tour commencing and are refundable until two months prior to the tour commencing. After that, final payments are 50 per cent refundable until one month prior to the tour commencing. After that, no part of the package price is refundable.

In the case of bookings made within the three months period, full payment is due within 72 hours of booking. These payments are 50 per cent refundable until one month prior to the tour commencing.

After that, no part of the package price is refundable.

Invoices for flight bookings made on your behalf are due in full within seven days of the invoice date. This is because we have spent the funds in order to make the booking.

Errors and Omissions

oceanswimsafaris.com and oceanswims.com have made every endeavour to ensure that tour details and prices are correct. However, due to the possibility of changes in various charges, such as from suppliers and providers with whom we deal, we reserve the right to adjust tour package prices accordingly. Fluctuations in exchange rates also may prompt review of final tour prices after original quotations. All prices quoted are in Australian dollars.

Fees

Once booked, changes in booking arrangements may incur a $100 amendment fee. Suppliers and providers also may levy an amendment fee which will be an additional charge.

Final payments not paid by due date will incur a late payment fee of $100 per person.

A late booking fee of $200 applies to bookings made less than 7 days prior to departure.

Those travelling alone will be required to pay a single supplement which will vary according to the oceanswimsafari booked. This will be refunded should singles end up sharing accommodation. We do not put singles together, although this can be arranged directly between individuals. From past experience, this sometimes does not work.

We are happy to advise on and, if necessary, book your flights. Flight bookings carry a management fee of $A50.

Visas

You are responsible for ensuring that all necessary visas are obtained prior to departure, that all necessary visa requirements are met, and that your passports are in order with an expiry date sufficient to allow access to countries visited (generally six months' validity from arrival in a country).

You are responsible for meeting other requirements for access to countries, such as regarding prior criminal convictions.

Health

You are strongly advised to consult your doctor in regard to precautions that may be advisable in regard to countries that you plan to visit. Some events, particularly in Europe, require medical certificates attesting to your fitness before they will allow you to take part. You must ensure that you are aware of what is required for your tour. Pleas check with oceanswimsafaris.com/oceanswims.com to ensure you are aware of what is required in order for you to take part in tour events. It's your responsibiility to obtain any necessary medical certificates (best to carry copies, too, in case they are needed).

Security

Your are responsible for the safety and security and good functioning of all equipment and possessions which you choose to bring with you. You acknowledge that oceanswimsafaris.com and oceanswims.com, its principals and its representatives, are not responsible for loss, theft or damage to any of your possessions during your tour.

Your responsibilities

You also are responsible for ensuring that you comply with and meet departure times and arrangements as notified by your tour leader(s) during the course of your tour. You acknowledge that your tour party will comply with these arrangements irrespective of whether you are in attendance. This means that, if you are late for any notified departure, the tour party may not wait for you.

You must ensure that the name you provide to us on your booking form is exactly as it appears on your passport. (Your name in which your airline tickets are booked also must be exactly as it appears on your passport.)

Guests

Participation in all activities of our oceanswimsafaris is available only to those who have booked and paid to come with us. Please avoid embarrassment: don't invite your friends, who "happen to be in town" at the same time, to join our group. They will not be admitted. It is not possible to cherry-pick an activity and join us just for that, or even something here or there. Participation is for the entire package for the period over which you book. It is possible with some oceanswimsafaris to join us for part of the tour. This is determined by days, not by individual activities. Ask us for more information.

Travel Insurance

Travel Insurance is compulsory. You must take out travel insurance to cover the period of your tour covering loss, theft, damage, illness, accident, and consequent treatment and transport. These contingencies are not the responsibility of oceanswimsafaris.com/oceanswims.com or their principles or representatives. We will not be responsible if you ignore or act contrary to the directions or advice of your oceanswimsafaris tour leaders.

Payments

Deposits and other payments must be made to -

Domestic payments -

Account name - oceanswimsafaris.com
Bank - Commonwealth Bank of Australia
BSB - 062000
Account number - 15127246

International payments -

Account name - oceanswimsafaris.com
SWIFT - CTBAAU2S (International transfers)
Bank - Commonwealth Bank of Australia
Bank branch - Rhodes, NSW, Australia
BSB - 062000
Account number - 15127246

Please note your surname and your invoice number on your transfer/deposit, and include our email -- ocean@oceanswimsafaris.com -- in the transfer confirmation. You should also email us to notify us of the transfer... Click here

Disclaimer

You release and discharge oceanswimsafaris.com and oceanswims.com, their principles and representatives to the full extent possible at law for liability for any loss or damage suffered by you or any other person whose name appears on this document, including but not limited to:

a) Loss of prepaid activities

b) Theft of luggage or personal belongings

c) Delays, omissions, accidents or negligence caused by any party

d) Any charges made by any of the service providers

e) Illness injury, or death and

f) Any other loss or damage whatsoever

Go back to booking form... Click here

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Hellercamp Pty Ltd
t/a oceanswimsafaris.com
PO Box 1164
Meadowbank
NSW 2114
Australia

ABN 97 163 965 704

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